A busy week at Microsoft Ignite in Orlando has wrapped up. It was a highlight for me to be able to lead three sessions discussing best practices in Microsoft Teams, Azure Bot Service & QnA Maker, and staying up to date with Office 365. Thanks to everyone who joined me at these sessions.

Below are some publications that were passed out at the event along with the resources I used or presented during my sessions, free for you to use as you see fit, provided you include appropriate credit to me as the author. I hope you find this content useful and I look forward to seeing many of you at events in the future.

Check out my publications

I am lucky enough to have worked with a number of awesome partners in the Microsoft cloud space to create guides on making the most of the apps and services in Microsoft 365. These were all available at Ignite in hard copy, but— lucky for you — they’re now also available online!

Matt Wade’s Definitive Guide to Everyday Etiquette in Microsoft Teams

This handbook, a joint project through AvePoint and my employer AtBot, is a guide to leading people to use Teams smartly. We’ve had the ability to email for nearly 50 years now, and that’s a lot of decades of poor business etiquette. Let’s learn from our past and ensure that Teams adoption pushes forth a new paradigm of better communication, with improved etiquette and standards. Get it here. A government version is also available.

A Guide to Intranet Home Page Design 101

This book from Valo Intranet should help you in the design and execution process for building out a new intranet home page — or any major home page in SharePoint Online, for that matter. From who to include on your team to how to keep up with maintenance, this should come in handy for any intranet owner or knowledge manager out there. Get it here.

Office 365 Groups Governance

Sharegate is one of the best resources for thought leadership on Office 365 Groups and I was happy to provide my Everyday Guide to Office 365 Groupsinfographic to this publication. This publication also includes great content from Gregory Zelfond (aka the SharePoint Maven), Quinn Mason, Marc Anderson, Todd Klindt, and Leigh Ryan. Get it here.

BRK1036: Everyday Etiquette in Microsoft Teams

This session covers everyday best practices, tips, and tricks for you and your colleagues. It acts as a great starter compact for setting the ground rules when getting started with Microsoft Teams. Add it as a tab in your Teams channels today!

• Everyday Etiquette in Microsoft Teams e-book
• Everyday Etiquette in Microsoft Teams for Government e-book
• Slides from BRK1036
• Follow resources I tweeted during my session at #BRK1036

BRK1037: Intro to Azure Bot Service & QnA Maker

This session covers the steps to create and deploy your first Azure Bot Service chatbot using QnA Maker. It starts with the basics of Q&A pairs and builds on that with multi-turn and the general chatbot lifecycle, finishing off with deploying to a website and using the QnA Maker connector in Power Automate.

• Full video of the session
• Demo videos from the session are in the YouTube playlist shown below
• Slides from BRK1037 (.pptx direct download from OneDrive including demo videos as .mp4s)
• Complete QnA Maker knowledgebase (.tsv direct download from OneDrive)
• Power Automate Flow for responding to email with QnA Maker responses (.zip direct download from OneDrive)
• Follow resources I tweeted during my session at #BRK1037

Wrap up

You can always find my resources at my speaker page on my website plus a list of upcoming and past events. Keep an eye on my list of upcoming Azure, Office 365, and SharePoint conferences for other events to attend to keep up to date. And as Ignite rolls around the corner for 2020, be sure to keep my Ignite tips in mind.